We have now created a portal that allows your customers to look up the status of their repair. The only thing the customer needs to look up the status is their repair number and either their phone number or email.

To enable this feature you need to check the Publish box and the Allow status lookup in the settings.

There you can also see the path to your shops page which has the status lookup portal and how to embed the status lookup iframe to your own website.

You can send clients their repair numbers through the custom emails or custom text messages and of course send them the link to your shops page.