Blog Repero

We have just launched a new highly requested feature, now you can create reminders for future appointments, follow-up or maintenance.

This feature will allow you to schedule a maintenance or follow-up for a future date when finishing the repair.

For example when you have finished a repair and you can see that the item will benefit from a follow-up in 6 months, you can schedule it inside the repair.

To schedule a reminder you do it from inside the repair. You first find the Reminders button and from there you can create a new reminder. Clicking the Reminders button will open a window where you can select the time you want to schedule the reminder to be sent at. There you can also enter the text and title you want to send to your customer.

We recommend creating a Custom Email that you can use as a template for the reminders you want to send out, but you can also write a reminder every time you want to create one or modify it with customised details specific to this product or customer.

Once you have filled out everything like you want to have it, you can click save. You have now scheduled a reminder to be sent at your chosen time. The reminder will be sent and your client can follow up with you when they will receive the reminder.

If you are coming to Repero from another Repair management system like Repairshopr or similar, we have made it easy for you to get started right away using Repero.

You are able to upload all your Repairs or tickets and your clients and their products as well as your inventory, so getting started in Repero will take no time at all. We have made it easy for you to keep all your records so you can move over to Repero with minimal disturbance to your process.

To start with, we recommend inviting your employees to the system, that way you can have employees assigned to repairs and you can keep all your records. Just make sure the employee names in Repero match the employee name in your file.

Secondly, to keep your customers connected to their repairs, you need to start with uploading your client file and make sure your external_id will match the external_client_id in the repair file.

The most important part of uploading all the files is making sure that the first line of your CSV file matches with the information you are going to upload. So your first line should only include the details you want to upload and match the position of the actual data.

Another important thing is to choose the correct delimiters when exporting the file.

• Field delimiter: , (comma)
• String delimiter: " (double quotes)

For example, if I am going to upload the client list I have, and I only have name, email and telephone number. The first line of my CSV would look like this: name,email,tel1. So my document would look like this:

• name,email,tel1
• John Smith, test@example.com, 5551234
• Rose Jones, rosiejones@example.com, 5556789
• Jonas, jonas@jonas.com, 5554321

To upload files check it out here and let us know if you have any issues!

We have now added Inventory groups to our repair management system. The groups will enable you to add materials for frequent tasks much quicker.

In inventory you just have to click the arrow on the right of the ‘Add to inventory’ button and select the Inventory groups. From the Inventory Groups page you can ‘Create inventory groups’, just select a name for your group and if you want you can add a description and SKU number. Then all you have to do is to add the inventory items to the group. Once you have selected the materials, you can adjust the quantity.

After a group has been created, you can find it inside repairs. Just search for the name in the inventory dropdown. When a group is selected all the materials from the group are added to the repair. So you save time by not having to search individually for each item.

Inventory groups are only available for Business, Premium and Ultimate subscriptions plans.

Check out inventory groups here and let us know your thoughts!

We have just made a great addition to our repair management system, you are now able to send invoices through email with Repero.

It is very simple, you just have to create an email template and then you just have to click one button every time you want to send the Invoice.

The template is created in Custom emails in your settings, you write the email you want to send to your customers, using the variables available and then finish by checking the Attach invoice box.

This will then become available inside repairs in the Notify Client box.

Custom Emails are only available for Business, Premium and Ultimate subscriptions plans.

We have now created a portal that allows your customers to look up the status of their repair. The only thing the customer needs to look up the status is their repair number and either their phone number or email.

To enable this feature you need to check the Publish box and the Allow status lookup at the bottom of the settings page, here.

There you can also see the path to your shops page which has the status lookup portal and how to embed the status lookup iframe to your own website.

You can send clients their repair numbers through the custom emails or custom text messages and of course send them the link to your shops page.

The way this works is that you create a template for the message you want to send in ‘Text messages’ in settings. First you create a title for the text message, this title will not be sent to the client but it will be the title that appears in the repair for your employees to differentiate this text message from others you might create. Next you need the content for the template. In the content of the message you can add variables that will add the information that are specific to each repair, right now the variables that are available are, name of the client, current price of the repair and repair number. If you want to be able to add more information, just let us know and we will add it.

If you create multiple text messages, you can change the order they appear in, by arranging them in the table and dragging them to the position you want.

You can find this feature in the Text Messages tab in your settings or just click here.

If you run into any issues or questions don’t hesitate to contact us!

Work efficiently by uploading your inventory items in bulk. To do so items must be uploaded in an CSV file that follows the specific format. The upload format is strict, so we recommend reading the instructions closely and try the feature first with a small batch of products. If you run into any issues don’t hesitate to get in touch and we will guide you through it.

You can access the bulk upload feature at the bottom right of your inventory table or click here.

When you export your CSV from your spreadsheet program it is important to select that the file is UTF-8 encoded. Equally important is that the field delimiter is a , (comma) and the string delimiter is " (double quotes).

If you run into any issues or questions don’t hesitate to contact us!

A recent addition to Repero are the repair tags. Our aim is to create a system that can be adapted to every company and the repair tags are a great example of that. They are applied to a repair and are very versatile and can be used for whatever suits your business and repair shop. For example, they can be used to mark an item's location in your shop, like ‘Shelf 11’ or the specific type of repair like ‘Broken Screen’ or ‘Flat Tire’ or whatever else comes to mind!

To start using the repair tags, you have to create the tags in settings. Once the tag is created, you can start using them in your repairs. Each repair can be tagged with as many tags as you want, you can then use these tags to filter the repairs in the Repair index page.

We would love to do more with the repair tags in the future so if you think of something, let us know and we will make it happen!

If you are coming to Repero from another system or even a spreadsheet, we have an option to upload your clients to get you started with in Repero. Using a CSV file you are able to upload your clients, but a CSV document is a simple file that can be exported from, for example Excel or Google Spreadsheet.

At the bottom of your client index you can access the page where this is possible or click here. On the page are detailed instructions on how to make your CSV document and it is very important to follow the instructions, because the CSV file has to be correct so the data loads correctly to our system.

You don’t have to enter all the details we have available, but it is important that the first line of your CSV file matches with the information you are going to upload. So your first line should only include the details you want to upload and match the position of the actual data. Another important thing is to choose the correct delimiters when exporting the file.

For example, if I am going to upload the client list I have, and I only have name, email and telephone number. The first line of my CSV would look like this: name,email,tel1.

So my document would look like this:

We recommend trying it out with just a few clients and make sure all the information is correctly uploaded to the correct place.