Allowing your customers to look up the status of the repair is a great way to keep your customers informed without having to spend time either answering the phone or replying to emails to let them know what is going on with their repair. This is a very popular feature that has just received an upgrade that you have asked for. A request from our users was to be able to allow customers to access further information about the repair, so we have now just added the option to Repero, to share more information.
Now you can choose which information you want to share with your customers about their repair within the repair shop system. This will help them have a better understanding about the current condition of their product and where it is in the process. It is now possible to add the product serial number, description, solution, materials and price of the repair, in addition to the status.
You might want to keep some information private within the system and make sure you are not sharing a field that is not meant for your client. In settings, you can select which information you want your customers to be able to look up.
By Lena Dís Rúnarsdóttir