We have just launched a new feature called Repair requests. This feature will enable your customers to send in requests through Repero and enable you to accept them within the system. This will help you enter data faster and make it easier for you to accept requests.

The Repair requests are done in a form that you can either embed on your website or direct your customers to your Repero website. In the form, customers can enter their information in their own time. The repair requests will appear in the Repair request tab where you can get an overview of all requests. From there, you can accept the requests and match them with an existing client and a product or create a new client if no matches are found.

Your customers can send the request from their own home before coming to the store and save you both time and help you coordinate your time better.

The repair request form is a standard form but you can add your customized questions and answer option and choose which fields are required to be filled out. For example, you can add the different types of repairs you offer and the customer can choose what he thinks he needs.

Once a customer has submitted a request you can set the system so an automatic email is sent to the customer to confirm the submission and include in that email the information you think is good for the customer to be aware of.

This feature could also enable you to allow your customers to fill in their information themselves in the store, to save you from typing it in yourself. The customer can navigate to the form on their own device or if you have a tablet or a computer the customer can fill in their information there.

To start accepting repair requests through the system, the first thing you have to do is to turn on Repair requests in your settings and make the form accessible, see Repair Requests here.