As much as your customers trust your repair shop to handle their property it might be a good idea to keep them up to date and inform them about the status of the repair and stay in front of the questions.

Keeping them informed through your repair shop software is the easiest way to do that and with Repero you have several ways to make sure your customers are in the loop, you can send text messages, emails or allow them to check the status through the status checker.

TEXT MESSAGES

If you want to keep customers informed by text messages, you can create a few templates that can cover your most common situations that you would want to update customers on. It could be that you have started the repair, you are waiting for parts or that the repair has been completed and so on. In your template you can add variables that will add the customers name, price and repair id.

Depending on countries restrictions, text messages can be sent from your phone number, name or a Repero number. Today text messages are heavily restricted in many countries due to the increasing influx of spam in the last years so most countries have set up limitations that can differ from country to country. You might need to register your phone number or name to improve your deliverability and adjust your content to fit the restrictions. Please contact us if you have questions about this.

EMAILS

You can also send your customers emails and create templates for them as well. As emails can be longer it gives you a lot more freedom with their content and you can attach the receipt or invoice to email templates. To emails you can add a lot of variables, like price, status, product and so on. Depending on your subscription you can send emails from your own email address.

STATUS CHECKER

Customers can also follow the status of their repair through the Status checker. That way you can save a lot of time in not having to update them and answer phone calls or messages. The status checker can be used with a repair number and an email or phone number. You can add the status checker to your website or use the one on your Repero page.


So with Repero you have several options and you can use the method that you think works the best for your customers or combine them depending on the information you want to share. You can allow your customers to check their status while also sending them emails and text messages with important updates. If you have any questions you can always contact us and we will help you figure out what works best for you.